*Guest&#39;s mother made the reservation but did not stay at the property. the person that stay at the hotel is the son. the son who stay at the hotel actually had a great experience. the mother left a negative review which the son is concern that it will impact the hotel reputation. so he want to delete that review. please sympathize with him and tell him that we cannot delete the review on guest behalf and i would instruct him to delete the review myself with a ready template.Thank you.

*Guest's mother made the reservation but did not stay at the property. the person that stay at the hotel is the son. the son who stay at the hotel actually had a great experience. the mother left a negative review which the son is concern that it will impact the hotel reputation. so he want to delete that review. please sympathize with him and tell him that we cannot delete the review on guest behalf and i would instruct him to delete the review myself with a ready template.Thank you.

hoangdetrove

Subject: Guidance on Deleting a Review Left by the BookerDear Mr./Ms. [Guest Last Name],Thank you for choosing Booking.com. I am delighted to hear that you had a great experience during your stay at the hotel! We appreciate you reaching out with such care regarding the negative review left by your mother, who was the booking owner but did not stay. It speaks volumes about your positive experience that you are concerned about the hotel&#39;s reputation, and we sincerely value your proactive approach. We value your loyalty as a Genius member.Review Deletion PolicyWe understand your request to delete the review. However, due to our security and privacy policies:We cannot delete or modify a review on your behalf. The only person authorized to modify or remove a review is the person who made the reservation and whose name is attached to the Booking.com account—in this case, your mother.Action Required: How the Booker Can Delete the ReviewTo successfully delete the review, your mother must follow these steps. Please share this template with her:[START TEMPLATE FOR THE BOOKER (YOUR MOTHER)]Log in: Go to the Booking.com website and log in using the email address and password associated with the reservation.Access Reviews: Navigate to the &quot;Reviews&quot; section or the &quot;Manage My Bookings&quot; area in the main menu.Locate the Review: Find the specific negative review for this property.Delete Action: Select the option to &quot;Delete&quot; or &quot;Remove Review.&quot; (The exact wording may vary slightly.)Confirm: Confirm the deletion when prompted. The review should be removed from the hotel&#39;s profile almost instantly.[END TEMPLATE FOR THE BOOKER]Once your mother completes these steps, the review will be permanently removed.We are so glad you enjoyed your stay, and we hope this guidance helps you resolve the situation quickly!Best regards,[Your Name]Booking.com Customer Service Team

Subject: Guidance on Deleting a Review Left by the BookerDear Mr./Ms. [Guest Last Name],Thank you for choosing Booking.com. I am delighted to hear that you had a great experience during your stay at the hotel! We appreciate you reaching out with such care regarding the negative review left by your mother, who was the booking owner but did not stay. It speaks volumes about your positive experience that you are concerned about the hotel's reputation, and we sincerely value your proactive approach. We value your loyalty as a Genius member.Review Deletion PolicyWe understand your request to delete the review. However, due to our security and privacy policies:We cannot delete or modify a review on your behalf. The only person authorized to modify or remove a review is the person who made the reservation and whose name is attached to the Booking.com account—in this case, your mother.Action Required: How the Booker Can Delete the ReviewTo successfully delete the review, your mother must follow these steps. Please share this template with her:[START TEMPLATE FOR THE BOOKER (YOUR MOTHER)]Log in: Go to the Booking.com website and log in using the email address and password associated with the reservation.Access Reviews: Navigate to the "Reviews" section or the "Manage My Bookings" area in the main menu.Locate the Review: Find the specific negative review for this property.Delete Action: Select the option to "Delete" or "Remove Review." (The exact wording may vary slightly.)Confirm: Confirm the deletion when prompted. The review should be removed from the hotel's profile almost instantly.[END TEMPLATE FOR THE BOOKER]Once your mother completes these steps, the review will be permanently removed.We are so glad you enjoyed your stay, and we hope this guidance helps you resolve the situation quickly!Best regards,[Your Name]Booking.com Customer Service Team