*Guest&#39;s mother made the reservation but did not stay at the property. the person that stay at the hotel is the son. the son who stay at the hotel actually had a great experience. the mother left a negative review which the son is concern that it will impact the hotel reputation. so he want to delete that review. please sympathize with him and tell him that we cannot delete the review on guest behalf and i would instruct him to delete the review myself with a ready template.Thank you.

*Guest's mother made the reservation but did not stay at the property. the person that stay at the hotel is the son. the son who stay at the hotel actually had a great experience. the mother left a negative review which the son is concern that it will impact the hotel reputation. so he want to delete that review. please sympathize with him and tell him that we cannot delete the review on guest behalf and i would instruct him to delete the review myself with a ready template.Thank you.